Fragmented Legacy Systems: Shifting roadside services from manual call centers to a unified digital ecosystem integrating vehicle databases, payments, and third-party APIs.
Multi-Role Ecosystem Design: Creating tailored experiences for drivers, providers, dealers, and insurers while maintaining usability, smooth workflows, and platform-wide consistency.
Real-Time Coordination: Ensuring accurate GPS tracking, instant communication, and reliable dispatching to guarantee timely roadside responses during critical emergencies.
Security and Scalability: Safeguarding sensitive personal and financial data while building a robust architecture capable of supporting growth and thousands of concurrent users.
