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A Scalable Roadside Solution That Increased Partner Engagement by 3x
Hard Shoulder redefines emergency assistance by bringing users, providers, dealers, and insurers together in a unified mobile-first platform. Built by TekRevol, the solution ensures safety, speed, and transparency with live GPS tracking, digital compliance, and automated payouts.
Let's Innovate Roadside Services
About the Project
Hard Shoulder partnered with TekRevol to build a mobile-first platform that connects drivers, service providers, dealers, and insurers in one ecosystem. The solution streamlines booking, payments, compliance, and recovery dispatch through apps and web portals, all managed by a centralized admin panel. With real-time GPS tracking, analytics, and dispute resolution, the platform sets a new standard for roadside safety and convenience.
App Screens
Client Brief: Inside the Vision that Shaped Hard Shoulder
Hard Shoulder's founders recognized a critical service gap in the automotive industry. While ride-hailing and food delivery had gone digital, roadside services remained fragmented and offline. Their vision was to empower all stakeholders through one connected platform that prioritized transparency, speed, and trust.
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Industry:
Mobility / Automotive Services / On-Demand Economy -
Requirement:
Build a scalable roadside assistance ecosystem covering B2C and B2B use cases. -
Services Provided:
Product design, mobile app development, API integrations, UX research, quality assurance, and deployment support.
Redefining Roadside Assistance: The Goals that Drove Hard Shoulder
Hard Shoulder aimed to modernize how roadside services are delivered, ensuring speed, safety, and transparency for every user. The key goals included:
Seamless Booking Experience
Make it effortless for drivers to request tyre fitment, vehicle recovery, or dealer transport in just a few taps, ensuring fast response times during emergencies and reducing stress.
Transparent Interactions
Introduce real-time GPS tracking, secure in-app chat, and upfront pricing to eliminate uncertainty, giving users confidence in the service while fostering trust between drivers and providers.
Empowered Providers
Digitize provider onboarding with automated compliance checks, job allocations, and instant Stripe payouts, enabling service professionals to focus on efficiency and quality rather than manual administrative processes.
Smarter Oversight
Provide administrators, dealers, and insurers with centralized dashboards for monitoring, dispatch, invoicing, dispute management, and analytics that support both individual users and enterprise partnerships seamlessly.
Navigating Roadblocks: The Challenges Hard Shoulder Had to Overcome
Fragmented Legacy Systems: Shifting roadside services from manual call centers to a unified digital ecosystem integrating vehicle databases, payments, and third-party APIs.
Multi-Role Ecosystem Design: Creating tailored experiences for drivers, providers, dealers, and insurers while maintaining usability, smooth workflows, and platform-wide consistency.
Real-Time Coordination: Ensuring accurate GPS tracking, instant communication, and reliable dispatching to guarantee timely roadside responses during critical emergencies.
Security and Scalability: Safeguarding sensitive personal and financial data while building a robust architecture capable of supporting growth and thousands of concurrent users.
Smart Solutions: How TekRevol Built the Hard Shoulder Ecosystem
TekRevol developed Hard Shoulder with a focus on reliability, transparency, and scalability. By integrating real-time tracking, automated compliance, and streamlined payments, we created a platform that redefined roadside assistance for every user group.
Unified Booking System
Drivers can request tyre fitment, recovery, or transport services in just a few taps, eliminating delays and providing a stress-free experience during emergencies.
Real-Time GPS Tracking
Live location updates, ETAs, and in-app communication ensure drivers know exactly when help is arriving, fostering confidence and trust in the service.
Provider Onboarding & Payouts
Automated compliance checks and Stripe-powered instant payouts allow service providers to register, accept jobs, and receive payments without manual processes or delays.
Dealer & Insurer Dashboards
Custom dashboards empower dealers to manage bookings and insurers to dispatch recovery jobs with integrated invoicing, streamlining B2B operations at scale.
Centralized Admin Panel
Administrators get full visibility into platform activity, including pricing, disputes, analytics, and performance tracking, ensuring smooth operations across all roles.
Secure Payments
Built-in Stripe Connect integration delivers safe, transparent, and fast transactions, giving users and providers complete confidence in every payment.
Crafting the Journey: TekRevol's Method to Build Seamless Roadside Solutions
Discovery & Research
Conducted interviews with drivers, providers, and insurers to map workflows and pinpoint pain points.
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Prototyping & Validation
Developed interactive prototypes to collect early feedback and align with client expectations.
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Quality Assurance
Tested extensively across iOS, Android, and web to guarantee stability in emergency conditions.
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UX/UI Design
Built role-specific flows with simple navigation, ensuring providers, users, and dealers could operate without training.
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Agile Development
Delivered core modules incrementally, including booking, tracking, payments, and admin oversight while integrating third-party APIs.
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Deployment & Training
Launched apps and admin portals, while providing documentation and knowledge transfer for future scalability.
The Technology Engine Powering Hard Shoulder
Frontend
Flutter
Backend
Node.js
Payments & Payouts
Stripe Connect
APIs & Data
DVLA Vehicle Lookup
Notifications & Analytics
Firebase
Navigation
Google Maps
Admin & CMS
Web-based dashboard
Real-World Wins: The Impact of Hard Shoulder on Roadside Assistance
40% Faster Response Times: Real-time booking and GPS tracking reduced delays, helping drivers receive roadside assistance more quickly than traditional call-center models.
45% Higher Customer Satisfaction: Transparent pricing, secure payments, and live tracking boosted user confidence and overall satisfaction with the platform.
50% Greater Operational Efficiency: Automated onboarding and compliance significantly shortened provider approval timelines, streamlining workflows and improving service availability.
60% Growth in B2B Partnerships: Dedicated dealer and insurer portals enabled scalable enterprise collaborations, laying the foundation for long-term business growth.
Ready to Reinvent Roadside Assistance
One unified digital platform can transform how automotive services are delivered. Partner with TekRevol to create scalable, on-demand ecosystems that put technology to work when it matters most.
Let's Connect!