How To Track Your Emirates ID with Zajel: Step-by-Step Guide

The UAE residency process is often a race against time. Once your visa is stamped and your biometrics are done, only one thing remains. You need to have your physical Emirates ID card in hand. This is where the courier process begins, and you start your quest for efficient Zajel E-ID tracking.

If you’re currently waiting for your phone to ring with that delivery message, you are in the right place. We are diving deep into the exact steps needed to track your ID. 

We will cover all the steps others mention and the crucial details they always miss. This guide ensures your Zajel tracking experience is smooth and successful.

The Journey Before Delivery

The first part of the process happens entirely within the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP). This is the stage where your application is reviewed and your card is physically printed. You must wait for the ICP to approve and dispatch the card.

Application Status Check ICP Portal

Before you can use the courier service to track your ID, you must confirm that the ICP has finished its work. You need your Application Number or PRAN, which stands for Permanent Resident Application Number. This is the official key.

Similar to how fintech software development is reshaping digital experiences across industries, innovative tools are now streamlining how residents track, manage, and receive their UAE documentation.

To confirm the state of your application, kindly visit the designated  ICP website. The status should be ‘Under Process’, transitioned to either ‘Card Printed’ or ‘Card Dispatched’ to begin delivery. 

The Crucial Handover When ICP Meets Zajel

The moment the ICP confirms the card is printed, it is packed and transferred to their authorized courier partner. For many years, this essential link in the chain has been Zajel Courier Services. The transition from the government system to the courier system is when the application number you know changes into a trackable parcel ID.

This handover is critical for effective Zajel E ID tracking. The official standard service completion duration is around five days from submission to dispatch. Urgent requests known as ‘Fawri’ service can cut this time significantly, sometimes down to 24 hours. Once dispatched, you move to the courier phase.

Finding Your Zajel Tracking Number

The primary confusion for residents is finding the correct Zajel tracking number. You cannot use your lengthy ICP application number on the Zajel website directly. The tracking key is provided in a separate communication.

Deciphering the SMS Alert

When the ICP hands your card to Zajel, you’ll receive a specific SMS notification. This message is usually sent by Zajel or sometimes by a masked ICP number. This SMS contains the vital Air Waybill (AWB) number.

Much like how mobile app development companies in Dubai streamline real-time updates and tracking through smart digital interfaces, Zajel ensures transparency by providing residents with an AWB number — typically a 10-digit code that serves as your official tracking ID. Save this number immediately, as it’s the only way to monitor your card’s movement.

Step-by-Step Guide for Zajel Emirates ID Tracking 

Now that you have your 10-digit AWB, you are ready to monitor your card’s precise location. Following these steps ensures accurate Emirates ID delivery tracking.

1. Go to the Official Zajel Tracking Page.
2. Input the 10-Digit AWB.
3. Go through the validation step.
4. Click Track.

1. Locate the Official Zajel Tracking Portal

• What to do: Access the authorized online tracking interface for Zajel Courier Services.
• How to do it: Go to the official Zajel website or the ‘Track and Trace’ page. Do not use all-encompassing web search results, which will direct you to third-party tracking services that could amalgamate different services.

2. Input the 10-Digit Numerical AWB

• What to do: Use the AWB number associated with your item.
• How to do it: Find the unique 10-digit code you received via SMS and enter it in the tracking box on the Zajel portal. 

The process works much like cloud application development, where everything syncs in real time, keeping your data accurate, accessible, and always up to date.

3. Execute the Vital Security Validation

• What to do: Fulfill the necessary security protocol required for all Emirates ID tracking queries.
• How to do it: Look for a secondary input field that specifically requests recipient authentication. You must accurately supply only the last four numerical digits of the mobile number recorded in your original ICA application. This is a non-negotiable security measure that confirms your identity as the legitimate consignee.

4. Finalize the Search and View Real-Time Status

• What to do: Send in that request to the Zajel server.
• How to do it: Now that you have entered the 10-digit AWB code and the final four digits of your cellphone number, simply click the ‘Track’ or ‘Submit’ button. If your application has been finished and the status has not updated from ‘Under Process’ to ‘Dispatched’ or ‘Out for Delivery’, after 2-3 days after your application was finalized, you should take the following steps. 

The system instantly processes this dual validation, showing your card’s real-time journey and expected delivery time. It’s a great example of how transportation app development brings efficiency and precision to everyday logistics, ensuring smooth, secure, and trackable user experiences.

Understanding Delivery Statuses

When performing Zajel tracking Emirates ID, you will see different terms.

• Manifested: This means your card is registered in the Zajel system and ready for pickup.
• Dispatched: A driver has been assigned and is on the route.
• Out for Delivery: Your card is likely to be delivered today.
• Delivered: The card has been signed for. Remember, Zajel requires a signature for all Emirates ID deliveries.

What to Do If Your Emirates ID Delivery Tracking Stalls

If you have completed your application but the status has not moved to ‘Dispatched’ or ‘Out for Delivery’ after a few days, it is time to take action.

Timeframes and Contact Information

Zajel’s domestic delivery services generally take between 24 hours and three days once they receive the card from ICP. If your tracking status remains unchanged for longer, reach out using the official channels.

Zajel Contact Center: For issues related to the 10-digit AWB or the final delivery attempt, call 800 21111.
ICP Contact Center: If the ICP website status has not changed to “Card Dispatched” after seven working days, call the Federal Authority for Identity, Citizenship, Customs & Port Security at 600 522 222.

Still facing tracking delays? That’s where modern digital innovation makes all the difference. When you hire mobile app developers in Saudi Arabia with proven expertise in courier and logistics solutions, you get real-time visibility, smoother communication, and instant updates. The same technology that powers efficient delivery systems can transform how UAE residents track, confirm, and receive their Emirates IDs.

This dual-tracking approach ensures you’re always talking to the right entity while Tekrevol’s custom-built digital frameworks prove how seamless, transparent, and user-friendly such systems can become.

How Tekrevol Builds Apps That Simplify UAE Documentation

Imagine if all of the dealing with endless paperwork, portals, and courier delays, managed through a single app. That’s exactly what Tekrevol creates.

We build custom apps that handle the entire process: from applying and renewing IDs to real-time courier updates and delivery confirmations.

As one of the top mobile development agencies in the UAE, Tekrevol specializes in simplifying as easy as 1-2-3 a complex governmental process to mobile environments. Get things approved quicker, with fewer mistakes, making the experience seamless.

If your company wants to run a Zajel app, a residency management tool, or a full documentation service, Tekrevol can do it to be secure, scalable, and built to grow.